AI Customer Service Software for Fast-Growing Support Teams
From ticket to resolution.
Automatically.
Soportio applies your business rules and executes the action in your billing, CRM and help desk. Fully managed by our team.
Resolution engineLIVEMost AI customer service software solutions draft a reply and wait for a human agent to approve it.
Soportio completes the request.
It is a fully managed service that reads the ticket, applies your business rules, and executes the action in your system. Then, it closes the ticket or submits it for human review with full context. Using such customer service AI software, you can have recurring tickets properly resolved.
See support automation
in action.
One request. Every action handled.
- ✓Verifies the request and customer context
- ✓Executes actions across connected systems
- ✓Resolves the request or escalates with full context
Resolution engineHow the AI agent resolves a request
Soportio’s AI agent for customer service reads the request, applies your business rules, and executes the resolution across your existing systems, without a human touching the ticket.
Analyzes the request
Our customer service AI agent detects intent and gathers the relevant ticket and customer context.
Decide with your logic
Applies your business rules to choose the right next action.
Execute the action
Runs real actions, from refunds to account updates, via API calls.
Close or escalate
Customer service AI agent software resolves the request or hands it to your team with full context.
See this run on your own tickets.
We’ll walk through your support workflow and show how Soportio would resolve your most common requests.
What Soportio automates
Soportio works as customer service automation software for the requests that repeat most: refunds, billing, order status, and subscription changes. Each one is handled end-to-end across your existing systems.
Refunds & cancellations
Checks eligibility, verifies account and payment data, processes approved refunds or cancellations, and updates the customer record.
Billing & payments
Handles recurring billing requests, payment issues, and account updates across your billing and payment systems.
Product & account
Resolves repetitive account and product requests, from access issues to profile updates.
Triage & routing
Classifies requests, applies tags, and routes tickets based on intent, priority, and your support rules.
Orders & logistics
Checks order status, shares delivery updates, and handles common order requests across connected systems.
Subscription changes
Handles upgrades, downgrades, and plan changes across your billing and account systems.
Knowledge base & how-to questions
Answers common how-to questions from your approved help content and hands anything it can’t verify to your team.
Not seeing your workflow?
Book a call →Unlike AI customer support software that only suggests replies, Soportio executes the action and closes the ticket. Our customer service AI automation software is flexible enough to align with changeable business needs.
Why teams trust Soportio
We automate your best support standards.
Built from operational experience
Designed by people who ran high-volume support desks for years – the workflows and edge cases are baked in, not guessed.
Safe to deploy
We build the first flow, validate it on real support data, then scale what works.
Human handoff with full context
When automation shouldn't act, the ticket moves to your team with the full conversation and context attached.
Works with your existing help desk
Reads and writes through Zendesk, Intercom, Freshdesk, or any other helpdesk via API – no migration, no rip-and-replace.
Built for support at scale
Takes repetitive, high-volume requests off your team's plate.
Managed beyond launch
We monitor performance, improve flows, and adapt automation as your support changes.
More tickets. Same team.
Traditional support scales by hiring. Customer service automation software changes the unit.
Scale the work. Not the headcount.
Automation absorbs repetitive volume, so cost per resolved ticket falls as volume rises, instead of headcount rising with it.
Less manual work.
Price your own ticket volume.
Rates are public: from $0.90 down to $0.40 per solved ticket as volume grows, with no implementation fee.
Works with your existing help desk,
billing, and CRM
Soportio connects to your help desk, billing, and CRM to run workflows end-to-end.
Help desks
Zendesk, Intercom, Freshdesk and Zoho DeskSoportio adds AI automation to the help desk you already use, whether that's Zendesk, Freshdesk, or Intercom. It reads tickets, posts replies, and updates statuses accurately.
Billing and payments
Stripe, Paddle, and SolidgateSoportio verifies charges, issues refunds, and changes subscriptions.
CRM
SalesforceSoportio writes resolution context and account changes back to the customer record.
Human-in-the-loop control
over every action
You decide what the AI agent can resolve on its own, what needs approval, and what goes straight to a human agent.
Define what automation can resolve and what escalates to your team.
Keep financial, sensitive, or high-risk actions under human review.
Update the rules and define when human handoff happens as policies evolve.
Soportio’s access is limited to the systems and operations your workflows require.
Set the rules together with our team.
We’ll map which requests to automate and which to send to your agents.
Built on real support operations.
Developed by people who ran high-volume B2C support for years – around the workflows and edge cases teams face every day.
Based on years of operational experience.
It shapes how Soportio automates support: around real policies, edge cases, and operational constraints – not idealized chatbot flows.
Soportio’s founder & CEO, Anna Matviienko, built and scaled support teams long before creating this AI-powered customer service software. Over about 10 years, Anna went from building a support department from scratch to managing global CX operations, growing a team from 8 to 90 people for mobile and web products.
Her focus areas are scaling multilingual support, subscription billing and compliance issues, and combining AI efficiency with human-led empathy.
Made for support at scale.
Proven in production.
What operators and managers say after running Soportio in production.
A 10-year partner and one of the most reliable teams we've worked with. Deep expertise across web and app support now combined with automation that handles repetitive volume while the team stays focused on more complex cases.
10-year partnerRefund and order-status requests were taking up a surprising amount of the team's day. Once those flows were automated, the difference was noticeable almost immediately. The queue became much easier to manage.
repetitive requests automatedWe needed a qualified billing operation live on very short notice. Soportio launched it quickly and helped us stabilize our backlog and financial metrics.
live on short noticeThey came in during our peak season, when ticket volume was growing fast, and the backlog was significant. Soportio took ownership of the support operation and helped us handle the spike without overwhelming our internal team.
peak volume handledWe were heading into a launch with support volume already higher than expected. The team helped us get the repetitive requests under control quickly, which gave our internal people more room to focus on issues that actually needed their attention.
launch volume under controlWe partnered with Soportio during a demanding peak season, when ticket volume was growing rapidly, and our internal team was overwhelmed. They took full ownership of the support process and helped us regroup our internal resources.
peak season supportBilling and account questions were a constant source of manual work for us. We started with a few high-volume scenarios and expanded from there. The rollout felt practical and much less disruptive than we expected.
started with high-volume flowsTalk to the team behind these results.
We’ll show you which workflow to automate first.
Start with one workflow.
Scale from there.
We map the workflow, connect the systems involved, and validate the automation against your business rules before it goes live.
We review your existing support flows and volumes, then recommend the best starting point.
We connect the helpdesk, billing, CRM, and internal tools involved in that workflow.
We configure the automation around your business rules and validate it against real support scenarios.
Soportio starts handling the approved workflow on real tickets.
The first workflow typically goes live in about two weeks, once access and system details are in place.
Pricing that follows the work.
Pay for tickets solved by Soportio. The cost per solved ticket decreases as your support volume grows.
- ✓No per-seat licenses.
- ✓No implementation fee.
- ✓You pay for outcomes, not access.
You only pay for tickets Soportio solves.
Is Soportio right for your support team?
Soportio is leading customer service software with AI for B2C teams whose ticket volume is growing faster than their headcount. It is not for everyone, so here is where it fits and where it doesn’t.
B2C and fast-growing teams whose ticket volume is outgrowing headcount – subscription apps, e-commerce, marketplaces, and scaling startups.
Low-volume B2B support where each ticket is unique, or teams looking to replace their help desk.
Not sure which side you’re on?
Book a consultation, and we’ll analyze your case.
FAQ
The real concerns from support, ops and engineering leads — answered straight.
Let's talk.
Send a message or book a time with our team. We reply within one business day.
- ✓30 minutes, no commitment
- ✓Review your current support operation
- ✓A cost estimate built on your numbers